Additional services
We unite communication channels, automate routine contacts, and provide your team with tools for quality control, analytics, and high-speed execution.
Connect a standalone service or assemble a comprehensive solution tailored to your business workflows. Opti CONNECT helps set priorities, configure scenarios, and seamlessly integrate tools into daily contact center operations.
One toolset — multiple business objectives
From smart routing to quality appraisal, transcription, and agent AI assistance.
Services for Every Stage of Communication
Start with a single tool or combine multiple solutions into a unified ecosystem. Click a card to explore how each service resolves specific operational challenges.
Omnichannel
Unified communication across all touchpoints in a single interface.
IVR
Interactive voice response menu for fast, automated routing.
Autoinformer
Automated bulk voice notifications for essential alerts and promotions.
Loyalty & NPS Surveys
Customer satisfaction measurement and actionable service feedback.
Auto-redial (Autocall)
Smart automated redial system for missed and scheduled callbacks.
Call Transcription
Speech-to-text conversion for rigorous QA and speech analytics.
AI Assistant
Intelligent agent co-pilot and automated handling of routine tasks.
Tools Operating Before, During, and After Contact
Our services combine seamlessly around the customer journey: preparing contact, swiftly processing inquiries, and transforming dialogue into actionable business insights.
Inform & Re-engage Clients
Automatically notify about important updates, upcoming visits, and reconnect with unreachable leads.
Route & Assist Agents
Direct inquiries along optimal flows, maintain conversation context, and supply agents with instant data.
Assess Quality & Structure Data
Gather NPS ratings, transcribe audio recordings, and prepare analytics for continuous training and QA.
Deployment for Your Workflows
We define core business goals first, then select corresponding tools. This ensures no bloated functionality and a smooth, iterative launch.
Start with a single tool, validate the workflow, and seamlessly expand capabilities over time.
Audit of Channels & Needs
We analyze current traffic flow, identify bottlenecks, define automation priorities, and set critical KPI benchmarks.
Scenarios & Integrations
We develop IVR trees, redial rules, message copy, NPS survey questions, and data exchange contracts with your CRM.
Setup & Validation
We configure tools, perform end-to-end sandbox tests, and train staff on proper tool usage.
Launch & Optimization
We launch production workloads, monitor SLA/KPIs in real-time, and refine parameters to maximize ROI.
What Our Partners Say
We operate as an extension of your team: adhering strictly to approved scripts, controlling quality, and ensuring complete communication transparency.
We have been working with the Opti CONNECT call center for about 2 years. On behalf of the "TMK" group of companies, I would like to express my gratitude for the high-quality, uninterrupted work on quality control in the network.
We thank the team of Opti CONNECT for the professionalism and integrity shown during the joint work on conducting telephone surveys. We hope to maintain partnership relations in new projects.
Our audit firm would like to thank the contact center Opti CONNECT for conducting the project on outgoing calls. We expanded our customer base and increased sales. We look forward to further fruitful cooperation!
Frequently Asked Questions
You gain access to our WEB CRM, where you can monitor all incoming and processed calls in real time. The system stores detailed information about every contact, allowing you to track line load and ensure no inquiries are missed.
- Call status — answered, missed, called back, etc.;
- Date and time of the call — when the client reached out;
- Call duration — conversation length with the operator;
- Client's phone number — for identification and follow-up;
- Operator comment — brief summary of the inquiry or result;
- Call statistics — total call volume, missed calls, answered calls, and key metrics;
- 24/7 call recordings and the ability to listen to audio anytime.
Yes, you can use your existing phone number. We connect to your cloud PBX and configure call routing to our incoming line. This preserves your familiar number for clients, avoids changes to promotional materials, and ensures smooth call handling by our operators.
- inbound call routing configuration;
- call forwarding to operators;
- call distribution among operators;
- call recording and quality control;
- logging inquiry results into your CRM;
- backup routing setup for peak loads.
Yes. Opti Connect services are available for businesses across Ukraine. All processes — from consultation and connection to workflow setup and project launch — can be organized remotely. For clients in Poland, we operate in Warsaw, Wrocław, Tricity (Gdańsk–Gdynia–Sopot), Poznań, and Szczecin, understanding local business specifics and communication standards. After agreeing on requirements, we integrate with your cloud PBX or CRM (if needed), prepare scripts for operators, and quickly launch your inbound or outbound line.
We can launch a project in 3 to 7 days, depending on task complexity and required integrations. During this time, we agree on communication scenarios, prepare scripts and knowledge bases, configure telephony and CRM (if needed), test workflows, and launch the line. If no complex integrations are required, the start is possible in just 3 days.
Every business has different workloads, operating hours, and call volumes, so we calculate pricing individually. Submit a request or contact our operator — we will select the optimal solution and prepare a customized estimate for your company.
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Tell us about your project — we will select a solution and estimate the cost for your tasks. The first consultation is free.