How Pricing is Structured
Total project cost consists of a one-time onboarding fee, monthly technical support, and actual operator handling volume. You always see clearly what you pay for.
Project Onboarding
We prepare your project for launch, build the knowledge base, allocate the team, and train operators according to your approved scripts.
- Knowledge base and information blocks preparation
- Operator selection tailored to project tasks
- Team training and scenario preparation
Project Support
We provide comprehensive technical support, quality management, access to statistics, audio recordings, and regular reporting.
- IT maintenance and continuous project support
- Call recordings and live access to online statistics
- Monthly analytical reports and ongoing staff training
Operator Handling
Final amount depends on selected communication channels, inquiry volume, and monthly workload.
Select a channel on the right to review rate breakdowns. Combined solutions are calculated individually.
Inbound Calls
Rates depend on total monthly talk time volume.
Outbound Calls
Rates for outbound campaigns and contact enrichment.
Chat / Email
Processing text messages across chats, messengers, and email.
Final cost depends on monthly volume, schedule, language requirements, necessary integrations, and project specifications.
Get an accurate cost estimate for your project
Frequently Asked Questions
You gain access to our WEB CRM, where you can monitor all incoming and processed calls in real time. The system stores detailed information about every contact, allowing you to track line load and ensure no inquiries are missed.
- Call status — answered, missed, called back, etc.;
- Date and time of the call — when the client reached out;
- Call duration — conversation length with the operator;
- Client's phone number — for identification and follow-up;
- Operator comment — brief summary of the inquiry or result;
- Call statistics — total call volume, missed calls, answered calls, and key metrics;
- 24/7 call recordings and the ability to listen to audio anytime.
Yes, you can use your existing phone number. We connect to your cloud PBX and configure call routing to our incoming line. This preserves your familiar number for clients, avoids changes to promotional materials, and ensures smooth call handling by our operators.
- inbound call routing configuration;
- call forwarding to operators;
- call distribution among operators;
- call recording and quality control;
- logging inquiry results into your CRM;
- backup routing setup for peak loads.
Yes. Opti Connect services are available for businesses across Ukraine. All processes — from consultation and connection to workflow setup and project launch — can be organized remotely. For clients in Poland, we operate in Warsaw, Wrocław, Tricity (Gdańsk–Gdynia–Sopot), Poznań, and Szczecin, understanding local business specifics and communication standards. After agreeing on requirements, we integrate with your cloud PBX or CRM (if needed), prepare scripts for operators, and quickly launch your inbound or outbound line.
We can launch a project in 3 to 7 days, depending on task complexity and required integrations. During this time, we agree on communication scenarios, prepare scripts and knowledge bases, configure telephony and CRM (if needed), test workflows, and launch the line. If no complex integrations are required, the start is possible in just 3 days.
Every business has different workloads, operating hours, and call volumes, so we calculate pricing individually. Submit a request or contact our operator — we will select the optimal solution and prepare a customized estimate for your company.
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Why Partner With Us
We service and support your customers 24/7. Our project managers average 5+ years of industry experience. Having started as operators themselves, they understand every operational nuance and are true experts in contact center management!
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Tell us about your project — we will select a solution and estimate the cost for your tasks. The first consultation is free.