Your contact center,
operating 24/7,
while you grow your business
We take calls, process requests, consult customers and help boost sales. Working across Ukraine & Europe.
Over 50 companies trust us with their clients
Opti CONNECT is a center with a wide range of marketing products and services. We serve more than 50 clients, including Ukrainian and foreign organizations and enterprises. One of the directions of the company is the provision of call center services.
We use the latest technologies, modern hardware and software, modern communications, and most importantly – highly qualified staff. This contributes to high productivity.
Our Services
Incoming Calls
Our specialists will help you organize hotline operations for your customers, process tech support tickets or incoming orders, and implement a turnkey info line.
Outgoing Calls
Our call center operators conduct surveys and database questionnaires for your business to respond quickly to trends and better understand your target audience.
Additional Services
Comprehensive tools for communication automation, service quality improvement, and effective customer interaction at every stage.
Our Clients
Ukrainian and international companies for whom we handle calls every day.
Frequently Asked Questions
You gain access to our WEB CRM, where you can monitor all incoming and processed calls in real time. The system stores detailed information about every contact, allowing you to track line load and ensure no inquiries are missed.
- Call status — answered, missed, called back, etc.;
- Date and time of the call — when the client reached out;
- Call duration — conversation length with the operator;
- Client's phone number — for identification and follow-up;
- Operator comment — brief summary of the inquiry or result;
- Call statistics — total call volume, missed calls, answered calls, and key metrics;
- 24/7 call recordings and the ability to listen to audio anytime.
Yes, you can use your existing phone number. We connect to your cloud PBX and configure call routing to our incoming line. This preserves your familiar number for clients, avoids changes to promotional materials, and ensures smooth call handling by our operators.
- inbound call routing configuration;
- call forwarding to operators;
- call distribution among operators;
- call recording and quality control;
- logging inquiry results into your CRM;
- backup routing setup for peak loads.
Yes. Opti Connect services are available for businesses across Ukraine. All processes — from consultation and connection to workflow setup and project launch — can be organized remotely. For clients in Poland, we operate in Warsaw, Wrocław, Tricity (Gdańsk–Gdynia–Sopot), Poznań, and Szczecin, understanding local business specifics and communication standards. After agreeing on requirements, we integrate with your cloud PBX or CRM (if needed), prepare scripts for operators, and quickly launch your inbound or outbound line.
We can launch a project in 3 to 7 days, depending on task complexity and required integrations. During this time, we agree on communication scenarios, prepare scripts and knowledge bases, configure telephony and CRM (if needed), test workflows, and launch the line. If no complex integrations are required, the start is possible in just 3 days.
Every business has different workloads, operating hours, and call volumes, so we calculate pricing individually. Submit a request or contact our operator — we will select the optimal solution and prepare a customized estimate for your company.
Didn't find an answer to your question?
Write to us — we will respond within 15 minutes during working hours.
What Our Partners Say
We have been working with the Opti CONNECT call center for about 2 years. On behalf of the "TMK" group of companies, I would like to express my gratitude for the high-quality, uninterrupted work on quality control in the network.
We thank the team of Opti CONNECT for the professionalism and integrity shown during the joint work on conducting telephone surveys. We hope to maintain partnership relations in new projects.
Our audit firm would like to thank the contact center Opti CONNECT for conducting the project on outgoing calls. We expanded our customer base and increased sales. We look forward to further fruitful cooperation!
Leave your contact details and we will call you back
Tell us about your project — we will select a solution and estimate the cost for your tasks. The first consultation is free.