Incoming callsleave an application
Opti CONNECT is a call center that works on the basis of outsourcing and has an office in Kyiv. For the past 6 years, we have been providing high-quality inbound call support and efficient sales for our customers.
The main feature of our company is an individual approach and the ability to adapt to the needs of each client, taking into account the specifics of his project and his wishes. We develop an individual work plan and select qualified specialists whose expertise best meets the requirements and tasks of the project.
Development of a launch plan
At the initial stage of our partnership, we focus on defining the goal of the project and developing an individual launch plan. The main goal is to ensure the most effective and successful cooperation in the future, taking into account all aspects of the project.
Structuring of information
The second stage includes the analysis and structuring of information from the customer. We will jointly develop a list of questions and answers, guaranteeing the operator full competence for high-quality consultation of your customers regarding the product.
Development of application registration channels
At the third stage, we develop channels for registering customer requests, coordinate reporting formats, conduct staff training according to the project, and record and coordinate IVR for effective communication.
Start of work
At the fourth stage, we start work, adjust processes, test operators weekly and monitor key indicators, coordinating them with the customer to optimize productivity.
We have been working with the Opti CONNECT call center for about 2 years. On behalf of the "TMK" group of companies, I would like to express my gratitude for the high-quality, uninterrupted work. As of today, we interact with the call center for the service of quality control of the provision of services and maintenance in the network.
Our advertising agency "IPS Group" contacted the Opti CONTACT a call center. Not only the help of experienced specialists was necessary, but also operative work at a professional level. As a result of cooperation, Opti CONTACT has proven itself as a stable professional company, we are grateful!
Our audit firm would like to thank the contact center Opti CONTACT for conducting the project on outgoing calls. With the company, we expanded our customer base, increased sales. During our joint work, this contact center showed itself professionally. We hope for further fruitful cooperation!
We thank the team of Opti CONNECT for the professionalism and integrity shown during the joint work on conducting telephone surveys. We hope to maintain partnership relations in work on new projects.
Frequently asked questions
You will get access to our CRM system via the WEB. After entering your login and password, you will see:
- Who called and from which company;
- From which phone number and which one did you leave as a contact;
- Brief commentary on the conversation;
- Conversation status (Order, consultation, spam, forwarding);
- How long the conversation lasted;
- And so on