Privacy Policy

Opti connect is your faithful friend! That's why, as true friends, we always keep secrets!

The website administration operates in accordance with the applicable legislation of Ukraine and guarantees the confidentiality of all personal data.

Business contacts and information regarding our partners and clients are legally and technically protected.

The website does not disclose or share telephone numbers, call and inquiry history, financial data or any other confidential information.

You can learn more about all the provisions of our privacy policy below:

Consistent and effective data protection is one of our priorities, which is why we make every effort to keep your personal data safe.

With these Regulations, we would like to inform you about exactly what data we process and how we process it, as well as about the purposes and methods of processing and protecting personal data. These Regulations apply to all types of personal data that we process via the following websites: https://connect.opti.global (hereinafter referred to as the "Sites"), applications for mobile devices for iOS, Android and HarmonyOS (hereinafter referred to as "Mobile Applications" ""), as well as through other sources indicated below in these Regulations.

By using and registering on the Websites and/or Mobile Applications, as well as placing an order without registration via the Website: Opti connect, you consent, warrant and declare that you have read, understood, accepted and agreed to comply with these Regulations. If you do not agree to these Terms in their entirety, please do not use the Websites and/or Mobile Applications.

We may add to or otherwise change these Terms from time to time without prior notice. You agree to make changes to these Regulations without receiving specific confirmation from you. We recommend checking this page regularly to stay up to date with the latest changes.

This regulation is drawn up in Ukrainian/

What personal data do we process?

Personal data you provide to us

A) Users of the https://connect.opti.global website and the Opti connect mobile application___

We process the personal data that you provide to us, namely: name and surname, e-mail address, telephone number, city, both when completing the contact form on the Website and when interacting with our services.

We process your data in cases where you need to contact our customer service department or contact us via other channels (for example via social networks).

There are other cases where you provide us with data. You can create an account (account) through which you can save your personal settings, view previous orders, schedule future orders and manage current ones.

By participating in promotions or sweepstakes, you also provide us with your personal data. In addition, you can send us feedback about the Website and the Mobile Application, share your opinion or ask for help regarding the use of the Website or Mobile Application.

B) Partners (users of the Website: https://connect.opti.global and the Mobile Application

We process personal data that you provide to us: name, surname, e-mail address, telephone number, city, when you conclude an Agreement with us for the provision of online services (software delivery) by accepting the Public Offer posted on the Website.

We also process your data in cases where you need to contact our partner support or contact us through other channels.

There are other situations in which you provide us with data. You can create an account (personal account) thanks to which you will be able to save personal settings, view completed orders, etc.

By participating in promotions or lotteries, you also provide us with personal data. In addition, you can send us feedback about the Website and the Mobile Application, share your opinion or ask for help regarding the use of the Website or Mobile Application.

Personal data that we process automatically

We may process certain data automatically, including your IP address, date and time of using our services, information about the hardware and software and the web browser you are using, as well as information about the operating system of your computer or mobile device (for example, versions application and language settings). We may also collect information about clicks and pages we have shown to you.

If you use a mobile device, we may also receive data identifying your device, its settings and characteristics, location data, application crashes, other system activity, and your advertising identifiers. When you place an order via the Website or Mobile Application, our system records how and through which pages the order was placed or from which pages you came to the Website or Mobile Application.

Mobile applications can access various services and data of your mobile device, including, but not limited to: phone book (contacts), location and external data storage devices (memory cards). In any case, access to the services of your mobile device is only possible with your consent.

Personal information about other people that you provide to us

Users of the https://connect.opti.global website and Opti Connect service: You can submit inquiries to connect contact center services both for yourself and on behalf of your company or partners, providing the contact details of authorized persons: name, surname, job title, corporate telephone and email. You are responsible for ensuring that the person whose personal data you provide is informed and has provided consent.

Before placing an order for data, please ensure that you have obtained the individual's consent to use the data.

Information obtained from other sources

This information may include user feedback such as ratings or compliments, information from users or other information providers in connection with claims or disputes, financial service providers, and information from publicly available sources. We may combine information collected from these sources with other information in our possession.

Why do we process your personal data?

We process your personal data for the following purposes. In particular, your personal data may be used in the following ways:

A) Users of the Website and Mobile Application

– Placing orders and requests: We use your personal data to process requests for contact center services, telephony outsourcing, technical support in the Opti Connect service and to ensure proper service quality.

– Customer service: We provide 24/7 customer service. Using your personal information, the support team can help you place orders and answer related questions and any other questions you may have.

– Account: Users can create an account on the Website or Mobile Application. We use the information you provide to us to manage your account.

– Marketing: We also use your personal data (telephone number and e-mail address) to send information, newsletters, advertising and promotional materials. If you participate in promotions, the relevant information will be used to administer these promotions. We also post information, newsletters, and advertising and promotional materials in the Mobile Application and on the Website.

You have the right to object to the processing of your personal data for direct marketing purposes. If you express such an objection by sending an appropriate message to the e-mail address: [email protected] , we will no longer process your data for such purposes.

– Communications with you: We may also contact you about other matters by email, telephone and electronic messages, depending on the type of contact information you have provided to us. We also make every effort to consider all inquiries you send us.

- Call tracking: when you call us to order a taxi or for customer service, we use an automatic number identification system to identify your phone number in the order - this will help both you and us save time. Conversations with support staff can be listened to in real time or recorded for quality control purposes and further training of our team. The files are kept for a limited period of time and are automatically deleted, except when we deem it necessary to store them for a longer period (including for the purpose of handling cases related to violations of the law). All recordings of telephone conversations will be used in accordance with these Regulations.

– Use of Mobile Device Services: The mobile application can access various services and data on your mobile device, including, but not limited to, your phone book (contacts), location, and external data storage devices (memory cards). Access to the services of your mobile device is only possible with your separate consent.

Phone Book (Contacts) Section: Access to this section is required so that you can place an order for anyone else by providing us with their phone number from your phone book. We do not transfer telephone book data to third parties, except for providing the Partner with the telephone number of the person for whom the transport is ordered in order to process the order for that person, and we do not use it in any other way than in connection with the use of the Mobile Application under the terms set out in these Regulations. .

"Location" section: We gain access to your location to ensure the quality of service, in particular to indicate the location of the vehicle that will fulfill your order.

"Storage to memory card" section: We may save temporary technical data (cache) relating to your orders on your phone's memory card. We do not transfer this data to third parties and do not use it in any other way than to ensure the efficient functioning of the Mobile Application.

– Legal purposes: in some cases, we may use your personal data to process and transfer it to the competent authorities in accordance with the applicable legislation of Ukraine.

- Fulfillment of orders: We process your personal data if you have consented to the execution of an order for transport and/or delivery, in order to transfer it to the user of the Website and/or Mobile Application.

– Partner support service: We provide support for Partners. Using your personal information, the support team can help you place orders and answer related questions and any other questions you may have.

– Account (personal account): Partners can set up a personal account on the Website. We use the information you provide to us to manage your personal account. We store securely and do not transfer data related to the settings and statistical information contained in the Mobile Application (settings of filters and order selection algorithms, statistics of completed orders, etc.) to third parties.

– Marketing: We also use your personal data to send information, newsletters and advertising materials. If you participate in promotions, the relevant information will be used to administer these promotions.

You have the right to object to the processing of your personal data for direct marketing purposes. If you express such an objection by sending an appropriate message to the e-mail address: [email protected] , we will no longer process your data for such purposes.

– – Communications with you: We may also contact you about other matters by email, telephone and electronic messages, depending on the type of contact information you have provided to us. We also make every effort to consider all inquiries you send us.

- Call tracking: When you call Partner Services, we use an automatic number identification system to identify your phone number in your order - this will help you and us save time. Conversations with support staff can be listened to in real time or recorded for quality control purposes and further training of our team. The files are kept for a limited period of time and are automatically deleted, except when we deem it necessary to store them for a longer period (including for the purpose of handling cases related to violations of the law). All recordings of telephone conversations will be used in accordance with these Regulations.

– Use of Mobile Device Services: Mobile applications may access various services and data on your mobile device, including, but not limited to: location and external storage devices (memory cards). Access to the services of your mobile device is only possible with your separate consent.

• Location Section: We access your location to provide high-quality services, including up-to-date information about orders placed near your location, as well as security, fraud prevention and detection. Data related to your location is processed when the Opti connect Mobile Application is running in priority mode (open and displayed on the screen) or in the background (open but not displayed on the screen). To stop processing your location data, you must close the application. We will under no circumstances pass on your location data to third parties.

• Memory card recording section: We may save temporary technical data (cache) related to your use of the Mobile Application on your phone's memory card. We do not transfer this data to third parties and do not use it in any other way than to ensure the efficient functioning of the Mobile Application.

– Searching for items left in a vehicle: We provide your name and telephone number to users of the Website and Mobile Application to assist them in returning personal items left in a vehicle during transportation.

In other cases, we may make your telephone number available to users of the Website and Mobile Application only with your separate consent.

– Legal purposes: in some cases, we may use your personal data to process and transfer it to the competent authorities in accordance with the applicable legislation of Ukraine.

How do we transfer your personal data to third parties?

In certain circumstances we may transfer your personal data to third parties.

A) Users of the Website and Mobile Application.

– Placing orders: We transfer your personal data to Partners in order for the Partners to fulfill your orders. In other cases, at the Partner's written or oral request, we may provide your telephone number to the Partner only after obtaining your separate consent.

– Third party service providers: We may use third party services to process your personal data on our behalf. This processing is carried out for various purposes, for example to send information and advertising materials. Independent service providers agree to mandatory confidentiality and are prohibited from using your personal information for any other purpose. We do not transfer your personal data to third parties for the purpose of sending information and advertising materials.

- Competent authorities: We transfer personal data to law enforcement, tax, treasury and other competent authorities to the extent required by applicable legislation of Ukraine or if necessary to prevent, detect or stop criminal acts and fraud. In addition, personal data may be transferred to competent authorities in order to protect Our rights or property, as well as the rights and property of Partners.

– Financial companies: We transmit information regarding mutual settlements, order history, and data confirming the provision of contact center services, strictly in cases provided for by contract and financial legislation.

B) Partners I (users of the Website and Mobile Application)

- Order fulfillment: We transfer your personal data to the user of the Website and Mobile Application whose orders you fulfill.

– Third party service providers: We may use third party services to process your personal data on our behalf. This processing takes place for various purposes, e.g. to send information materials. Independent service providers agree to mandatory confidentiality and are prohibited from using your personal information for any other purpose.

- Competent authorities: We transfer personal data to law enforcement, tax, treasury and other competent authorities to the extent required by applicable legislation of Ukraine or if necessary to prevent, detect or stop criminal acts and fraud. In addition, personal data may be transferred to competent authorities in order to protect our rights or property, as well as the rights and property of users of the Website and Mobile Applications.

– Financial companies: We transmit the history of completed orders and settlements upon relevant legal requests from financial institutions.

Why do we obtain your consent and how can you withdraw it?

By accepting the terms of these Regulations during registration or when placing an order via the Website without registration, you consent to our collection, use and processing of your personal data and confirm that by expressing such consent, you are acting on your own account and free of charge and in your own interest. You consent to the processing of personal data in order to perform all activities related to personal data necessary to achieve the above purposes, including: collection, systematization, gathering, storage, adaptation, clarification (updating, changing) ), use, dissemination ( including through implementation or transfer), cross-border transfer, depersonalization, blocking, destruction, as well as carrying out any other actions on personal data in accordance with the applicable legislation of Ukraine.

When processing personal data, we are not limited in the methods of processing it. Personal data processing is carried out using automation tools.

The above consent consists in written notification of the personal data subject about its inclusion in the database of users of the Websites and Mobile Applications on the day of registration on the Websites and Mobile Applications.

The following types of personal data may be processed only on the basis of your separate consent: location, phone book (contacts), recording on the memory card.

You can withdraw this consent at any time. If you have withdrawn your consent, you will not be able to use services or functions requiring the processing of personal data that we collected or used on the basis of a separate consent.

At the same time, withdrawal of consent to the processing of personal data is only possible in connection with the future processing of personal data. Decisions and processes made when processing personal data cannot be invalidated.

We have the right not to delete personal data if we receive information from you about withdrawing consent to the processing of personal data or requesting the deletion of personal data, if these personal data are necessary to achieve legal, marketing, accounting purposes and to prevent fraud and/or if these data we need personal data to fulfill the obligations provided for by the legislation of Ukraine. Because certain personal data is required to provide access to the online service and/or the online service, if you withdraw your consent to the processing of this personal data, your account will be deleted.

Personal data of users of the Website and Mobile Application, without which it is not possible to provide access to the online service:

• telephone number – when placing an order via the Mobile Application or Website.

• telephone number and user name - if you place an order via the Website without user registration.

Personal data of Partners and the Mobile Application, without which it is not possible to provide access to the online service:

• name, surname, e-mail address, telephone number, city.

If you withdraw your consent to the processing of other personal data, your account remains active. We always try to identify the request to ensure it comes from the account owner. If we cannot successfully identify your request, we will not be able to withdraw your consent.

You can also contact customer service by phone or email to delete your account. Once we have processed your request and identified you, we will delete your account.

How can you control the personal data you provide to us?

You always have the right to access your personal data that we store. You can request personal information by sending us an e-mail to: In the subject line of your message, please include "Request for personal information" to speed up the process.

You can also contact us if you believe that we have incorrect information about you, that we no longer have the right to use your personal information, or if you have other questions about the use of your personal information or this Policy.

Personal data storage periods:

A) Users of the Website and Mobile Application Your personal data is stored for the period necessary to achieve the purposes of processing or for the agreed period of information storage, if provided for by applicable law, with the exception of IP address data, which is stored for a period of three weeks from the moment of implementation. orders. If your account is deleted, your personal data will also be deleted from the database, except where such data is necessary for legal, marketing and fraud prevention purposes.

Personal data necessary for the above purposes will be stored for a period of 7 (seven) years or for a longer period intended for storing such information/data, if provided for by applicable law. After the above period, we will anonymize your personal data so that it can no longer be associated with you personally. In such a case, we will be able to use this information to target advertising and/or information materials, for statistical or other purposes, without the need to inform you further, as such information will no longer be personal data.

Deleting the mobile application on your device does not delete your personal data.

If you exercise the right to delete your personal data, we will immediately delete your personal data that we processed for the purpose to which you objected, immediately, unless there is another legal basis for storing and processing this data or an obligation to store this data provided for by applicable regulations.

B) Partners __(users of the Website/and Mobile Application.

Your personal data is stored for the period necessary to achieve the purposes of processing or for the expected period of information storage, if provided for by applicable law, with the exception of IP address data, which is stored for a period of three weeks from the moment of placing the order.

If your personal account is blocked, your personal data will also be deleted from the database, except when this data is necessary for legal, marketing, accounting or fraud prevention purposes.

Personal data necessary for the above purposes will be stored for a period of 7 (seven) years or for a longer period intended for storing such information/data, if provided for by applicable law.

After the above period, we will anonymize your personal data so that it can no longer be associated with you personally. In such a case, we will be able to use this information to target advertising and/or information materials, for statistical or other purposes, without the need to inform you further, as such information will no longer be personal data.

Deleting the mobile application on your device does not delete your personal data.

If you exercise the right to delete your personal data, we will immediately delete your personal data that we processed for the purpose to which you objected, immediately, unless there is another legal basis for storing and processing this data or an obligation to store this data provided for by applicable regulations.

How do we protect your personal data?

We know that security is important to our users and we care about the security of your information. We maintain technical, physical and administrative security measures to protect your personal information from loss, misuse, unauthorized access, disclosure or alteration. Some of the measures we use include cross-network security measures, data encryption, physical access controls to our data centers and information access controls. Only authorized employees have the right to access personal data during their work.

We also need your help - it is your responsibility to ensure that your personal information is accurate and that your password and account registration details are kept secure and not shared with third parties.

If you pay for contact center services or subscriptions via the Website by bank card, you will automatically be redirected to the secure payment page of the licensed payment service provider.

The Website does not collect or process confidential data of your bank cards (CVV/CVC, full card numbers).

How do we treat children's personal data?

We strongly believe in protecting children's personal data. Consistent with this belief, we do not knowingly collect or maintain personal information from persons under 18 years of age.

The websites and mobile applications are not intended for use by persons under 18 years of age.

If you are under 18 years of age, please do not use or access the Websites or Mobile Applications at any time or in any way.

If you believe that your child has accessed the Websites and/or Mobile Applications and provided personal information, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information.

Cookies

In connection with our use, we may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, and advertising identifiers (including mobile identifiers such as Apple's IDFA or Google's advertising identifier) ​​and similar technologies ("cookies" ”) Websites or Mobile Applications for specific purposes: your authentication, remembering your preferences and for other purposes specified below.

A cookie is a small piece of data sent to the browser on your computer or mobile device. Cookies belonging to Websites or Mobile Applications are of a basic nature. The cookies we allow other organizations to send through the Sites are called "additional cookies."

In addition, a distinction is made between session and persistent cookies. Session cookies remain valid until you close your browser or Mobile Application. Persistent cookies have a longer duration: they are not automatically deleted when you close your browser.

Software development kits (SDKs) work like pixels and cookies, but they operate in a mobile application environment where pixels and cookies may not always work. The developer of the underlying application may install code snippets (SDKs) from partners into the application, thereby enabling the partner to collect certain information about your interactions with the application, as well as information about your devices and network information.

Cookies are used for various purposes. They help recognize you as the same user on different pages of the Website or when using Mobile Applications.

Websites and mobile applications use cookies for various purposes:

• Technical cookies: We want our users to benefit from modern, user-friendly websites and applications that automatically adapt to their needs. We use technical cookies to ensure that the Website and Mobile Applications display correctly and operate without errors, and to enable you to create an account, log in and manage orders. Technical cookies are necessary to ensure the proper functioning of the Websites and Mobile Applications.

• Functional cookies: are necessary to remember your preferences and help you use the Website and Mobile Applications effectively. We can use them to remember your data and avoid having to enter your username and password each time. At the same time, your password will always be encrypted. Functional cookies are not essential for access to the website and/or online service to function, but they make Websites and Mobile Applications more functional and user-friendly.

• Analytical cookies: These are necessary to understand how visitors use the Website or Mobile Apps. We can understand the operation of individual functions, optimize the operation of Websites and Mobile Applications, and analyze advertising and communication. Analytical cookies help us ensure that the Website and Mobile Applications are interesting and useful to users.

• Marketing cookies: We use these cookies to send information, newsletters, advertising and promotional materials or to conduct advertising campaigns. For example, we may rely on the information obtained through these cookies to provide you with information, newsletters, advertising and promotional materials that may be of interest to you.

This also means that we may use data about how you interact with the Site, including the number of page clicks, mouse movements and scrolls, search terms, and other text you enter in various fields.

For Mobile Application users and Mobile Application Users, through your mobile device's operating system, you can choose whether to allow the use of cookies or the sharing of your advertising ID with us or our advertising service providers.

If you do not want your personal data to be collected on the Website using cookies, you can deactivate cookies by adjusting the settings of your web browser to disable, block or deactivate cookies, delete your browsing history and clear your web browser's cache. You can also limit the sharing of some of this data through the settings of your mobile device.

How to contact us?

Questions, comments and inquiries regarding this Policy are welcomed and should be directed to our customer service team at the number or email address provided below.

If you believe that we have violated the terms of these Terms and Conditions, please contact us and let us know which terms of these Terms and Conditions have been violated. We will consider your complaint immediately.